FAQ's
PickEco Principles
A zero waste store aims to reduce waste by offering products with little to no packaging! We encourage customers to bring their own reusable containers, or offer options in store, and we focus on selling sustainable, eco-friendly products.
Zero waste is a goal, ever-changing and always evolving. While we send a small amount of unrecyclable refuse to the landfill, I truly believe it is never in a wasteful way. We work with our supply chain to reduce garbage from the manufacturing process all the way to the customer. Some companies are fully on board and other companies require feedback so they can change their ways. We are not perfect, just as we don’t expect you to be perfect, we are trying, you are trying, and we are all on the same team. (Team give a $h!#)
While there are some deals to be had, in some cases, our products are more expensive than generic grocery store brands. A grocery store has massive buying power, and we are a small, independently-owned store. If you are used to buying organic and local goods in small packages, then you will find our prices to be competitive! However, please don’t ask us why our refillable cleaning supplies cost more than they do at Costco; let's not forget Costco is a wholesale buying club, we just can’t beat their prices.
No, we have a mix of organic and non-organic products. All of our soaps and detergents are lake/river safe, and our teas & herbs, cleaning products and essential oils have a variety of sources, some organic and some not. If in doubt, ask!
Yes, everyone is welcome to shop at our store! We strive to provide a welcoming environment for all customers. We even allow doggies.
Yes, we offer a wide variety of bulk products, including personal care, laundry and household cleaning products. You can bring your own containers or use our provided reusable options. Sign up for our newsletter to get notified about our bulk buy food program.
Sign up for our newsletter to learn about our new online bulk buy food program!
Yes, you can order online through our website. We offer a convenient online shopping experience with an up-to-date selection of our products.
Yes, we offer pick-up, shipping and delivery services. PickEco ships to Canada and the U.S. Local delivery is available within Chilliwack and Abbotsford. Simply place your order online and choose your preferred option.
Yes, we have a wide range of vegan products available. From personal care products to cleaning and more, you’ll find plenty of vegan-friendly options in our store.
Yes, feel free to bring in well behaved doggies!
Refilling
Refilling products is easy! Simply bring your own clean, reusable containers, weigh them at our weighing station, fill them with your desired products, and then weigh them again at checkout. It's ok to still have product in your container! Please just make sure that you have it weighed before refilling. Our staff is always available to assist you.
Yes please!! bring your own from home, and they don’t even need to be totally empty! However, remember you are putting oil in a container; please make sure it is fully dried.
If you bring your own container, pop by a till and one of our friendly staff will weigh your container BEFORE you fill it. We do this to ensure you only pay for what you get; it's also a chance for us to inspect the containers coming into the store. We are happy to guide you through the process and offer helpful tips to make your refilling experience quick and easy.
Yes, all of our soaps and detergents are lake/river safe. Preserving our water habitats are a big part of our values at PickECo, When we aren't in store you can find us freediving local rivers and lakes cleaning up those habitats.
Visit our Refilling page for more details about refilling options!